Mencap
Supporting disabled households in Croydon, East Kent and Worthing to use energy safely, efficiently and affordably
Our project at a glance
- Priority need group: Disabled people
- Strategic priority area: Supporting priority vulnerability groups to access tailored support services
- Support target: 8,608 households over two years
- Duration: April 2024 to March 2026
- Investment: £689,813 over two years
- Forecast SROI: £7.65
The information I got was easy to understand and afterwards I felt like I understood what was happening. Lorna helped me to get my energy cheaper from another company. She also gave me some good tips to stay warm at home without turning the heating on.
James
My Network Service User
Why we’re working together
In 2018, disability equality charity Scope published its ‘Out in the Cold’ report, which that over a third of disabled adults say that their impairment or condition has a significant effect on their energy costs.
In the wake of the cost-of-living crisis, Scope revisited this research in 2023 and found that this situation had worsened for disabled people. Now, on average, life costs an extra £1,222 a month if you’re disabled. With the extra costs of heating, equipment and therapies, disabled people are more likely to face financial vulnerability, increased energy costs and fuel poverty.
In 2023, we began working with Worthing Mencap through our Safe and Warm Community Scheme. The charity supports people with disabilities in the Worthing area, primarily those with a learning disability, to lead full and independent lives. Together, we were able to support 185 households with a disabled person to access accessible energy efficiency and carbon monoxide safety information and advice.
This smaller-scale project identified there is a considerable need for our energy advice service in other areas across our Southern region.
Through three local partnerships in Worthing, East Kent and Croydon, we will address the barriers disabled people face in understanding and accessing the energy advice available to them if they are in or at risk of fuel poverty.
Project objectives
- Providing one-on-one energy efficiency advice and support to disabled people most at risk of living in fuel poverty
- Reaching at least 3,932disabled people through group energy advice workshops
- Distributingcarbon monoxide alarms to households without a working alarm
- Training Mencap colleagues and volunteers on energy safeguarding
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How we’re working together
One-to-one energy advice sessions
At our one-to-one appointments, people with a disability can receive tailored energy advice from a dedicated in-house Energy Advice Co-ordinator. The session includes information about CO safety, signing up for the Priority Services Register and a benefit eligibility check.
Our My Network Energy Advice service will also provide this vital energy advice and safety information in an accessible and easy-to-understand way that gives disabled people equal access to support to alleviate fuel poverty.
We’re supporting 900 disabled households through one-to-one sessions in Worthing, 180 in East Kent and another 810 in the Croydon area.
Group energy advice sessions
As well as our one-to-sessions, we’ll also be delivering 186 accessible group energy advice sessions across our three projects. We aim to reach at least 4,332 people through these sessions, including people with a learning disability and their carers.
Community event information stalls
We’ll expand the reach of our service by hosting at least 83 information stalls at specialised events across our three project areas, identified through our network of partnerships. At these events, we’ll raise CO awareness, share information on the PSR and arrange referrals for a one-to-one appointment for at least 1,530 people.
Carbon monoxide awareness
We’ll be raising awareness of carbon monoxide and how to reduce CO harm at all our one-to-one sessions, group workshops and information stalls. We’ll also be providing 605 free carbon monoxide alarms to households that don’t currently have a working alarm.
Upskilling the Mencap teams
We’re training another 123 Mencap colleagues and volunteers on energy safeguarding services to expand the support they’re able to provide to adults with a disability across our Southern region. The training covers how to identify a household in fuel poverty, how to help households stay safe from carbon monoxide and how to describe the benefits of joining the Priority Services Register.
How to get involved
Accessing the My Network service
As one of our VCMA network partners, you can refer your clients to the relevant My Network Energy Service in their area, by emailing their local Mencap:
- Worthing, Littlehampton and Shoreham: mynetwork@worthingmencap.org
- East Kent: rebecca.walker@eastkentmencap.co.uk
- Croydon: stella@croydonmencap.org.uk
If you live in any of these areas and think you would benefit from the My Network Energy Advice service, you’re welcome to contact your local Mencap directly on the details above.
People with a learning disability, autism and other additional needs often require extra time and help to access the energy related support available to them. Worthing Mencap’s partnership with SGN will allow us to reach those across West Sussex in vital need of this support, in the midst of a cost-of-living crisis.
Richard DeNiese
Charity Director, Worthing Mencap
